REturns and Refunds Policy

Omaha Balloon – Return, Refund & Cancellation Policy

Effective Date: December 14, 2025

Thank you for choosing Omaha Balloon. All balloon décor, arrangements, and services are custom-created for each client and event. Please review the following policy carefully prior to placing your order.

1. All Sales Are Final

All products and services provided by Omaha Balloon are final sale.

Once balloons have been delivered or picked up, no refunds, returns, or exchanges will be issued for any reason. This policy applies to all purchases, including but not limited to:

Balloon bouquets and arrangements

Grab-and-go balloon products

Balloon arches, columns, garlands, and installations

Custom and themed balloon décor

Balloons are perishable and subject to environmental factors such as temperature, handling, and weather. Omaha Balloon cannot guarantee longevity once balloons leave our care.

2. Responsibility After Delivery or Pickup

Omaha Balloon is not responsible for balloons once they have been delivered or picked up. This includes, but is not limited to, damage or loss caused by:

Weather conditions (heat, cold, wind, rain, humidity)

Handling by the client, venue staff, or third parties

Venue restrictions or environmental conditions

Natural balloon deflation or popping

Acceptance of delivery or pickup transfers full responsibility to the client.

3. Deposits & Payment Terms

A deposit is required to secure your event date and begin design planning.

All deposits are non-refundable.

The remaining balance must be paid in full no later than two (2) weeks prior to the event date.

Orders not paid in full by this deadline may be subject to cancellation at Omaha Balloon’s discretion, with the deposit forfeited.

These terms apply to all purchases, regardless of product type or service level.

4. Cancellations & Store Credit

All cancellations must be submitted in writing.

Orders canceled more than two (2) weeks prior to the scheduled event date may be eligible for a store credit equal to the deposit paid, issued at Omaha Balloon’s discretion.

Orders canceled within two (2) weeks of the event date will be reviewed on a case-by-case basis. Refunds are not guaranteed.

Store Credit Terms:

Store credit has no cash value

Store credit is non-transferable

Store credit expires twelve (12) months from the original event date

5. Damage or Issues Upon Delivery

Omaha Balloon takes pride in delivering high-quality décor. Any concerns regarding damaged or incorrect items must be reported immediately upon delivery or pickup.

Photo documentation may be required. Omaha Balloon reserves the right to repair or replace items at its discretion. Once delivery or pickup is complete, no replacements or refunds can be guaranteed.

6. Custom Designs & Color Variations

All balloon designs are custom and created specifically for each event. Minor variations in color, size, or design may occur due to availability, lighting, or production methods and do not qualify for refunds or credits.

7. Acceptance of Policy

By placing an order with Omaha Balloon, the client acknowledges and agrees to this Return, Refund & Cancellation Policy in full.

8. Contact Information

For questions regarding this policy, cancellations, or concerns, please contact:

Omaha Balloon

hello@omahaballoon.com

402-571-8955