BALLOON 101
Frequently Asked Questions
A Principal Guide By Omaha Balloon
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Who We Are
Omaha Balloon is an Omaha-based balloon décor company specializing in balloon arches, balloon garlands, and custom-built marquee letters for corporate events, brand activations, weddings, nonprofit fundraisers, and private celebrations across the Omaha metro area and surrounding Nebraska communities.
We are known for combining high-impact balloon design with professional execution, making us a trusted partner for event planners, venues, and corporate clients who need décor that photographs beautifully and installs reliably.
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What Makes Omaha Balloon Different
It's always best to book as early as possible to ensure availability. Popular dates, especially weekends and holidays, tend to fill up quickly. Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule, and pay staff to stay later or come in early to prepare your order.
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Our Core Services
Balloon Arches
Balloon arches are structured installations designed to frame entrances, stages, photo backdrops, and focal points. They are ideal for grand entrances, ribbon cuttings, step-and-repeat photos, and outdoor events. Each arch is customized by size, color palette, and environment.
Balloon Garlands
Balloon garlands are organic, flowing balloon designs that can be attached to walls, backdrops, signage, stair rails, and tablescapes. They are ideal for photo backdrops, dessert tables, brand activations, and indoor corporate events.
Custom Marquee Letters
Our marquee letters create bold visual statements for events that need to stand out. Because we build our letters ourselves, we can tailor them to your event space and design vision.
Balloon Arches vs Balloon Garlands: What’s the Difference?
Balloon arches create a structured, architectural look and work well for entrances and outdoor spaces. Balloon garlands feel organic and artistic, perfect for backdrops and interior installations. Many events combine both for maximum impact.
Indoor vs Outdoor Balloon Installations in Omaha
Nebraska weather matters. We design outdoor balloon installations with reinforced structures, proper anchoring, and weather-aware placement. Not all balloon décor is suitable for every environment, and we advise clients honestly.
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Why Clients Choose Omaha Balloon
Clients choose us because we communicate clearly, design with intention, install efficiently, understand corporate expectations, and create décor that photographs beautifully.
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Who We Work With
We regularly collaborate with corporate marketing teams, event planners, venues, nonprofits, small businesses, and private clients.
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Serving Omaha & Surrounding Areas
Omaha Balloon proudly serves Omaha, Elkhorn, Papillion, Bellevue, La Vista, Council Bluffs, and surrounding Nebraska and Iowa communities.
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How to Get Started
Every event begins with a conversation. We help clients choose the right balloon décor solution based on event type, space, budget, and design goals.
Phone: 402-517-8955
Email: gretchen@omahaballoon.com
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Our Philosophy
Balloon décor should feel intentional — not generic.
Marquee letters should feel substantial — not temporary.
Events should feel elevated — not overdone.
That’s the standard we hold ourselves to at Omaha Balloon.
Frequently Asked Questions
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What types of events do you cater to?
We cater to a wide range of events including birthday parties, corporate events, weddings, festivals, and more! If you have a special occasion, we can make it memorable with our balloon artistry.
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How far in advance should I book your services?
It's always best to book as early as possible to ensure availability. Popular dates, especially weekends and holidays, tend to fill up quickly. Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule, and pay staff to stay later or come in early to prepare your order.
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What type of payment methods do you accept?
We accept cash, check or credit card payments.
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Can you create custom designs or themes?
Absolutely! We specialize in creating bespoke balloon designs tailored to your event's theme or specific requirements. Just let us know your vision, and we'll bring it to life.
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What safety measures do you follow, especially with helium-filled balloons?
Safety is our top priority. We ensure that all balloons are securely tied and handle helium-filled balloons with utmost care. We also advise clients on best practices for balloon handling, especially around young children.
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How long do your balloon creations last?
The longevity of our balloon creations varies depending on the design and environmental factors. However, with proper care, many of our designs can last for several days, weeks if kept indoors.
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What Balloon color options are there?
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Do you have insurance?
Yes, we have liability insurance to ensure peace of mind for both us and our clients. We prioritize the safety and satisfaction of everyone involved. We are happy to provide information on request.
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What areas do you serve?
While we primarily serve the Omaha Nebraska Metro Area, we are open to traveling for events. Please contact us for more information regarding your specific location.
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Are your balloons environmentally friendly?
We are committed to sustainability and use biodegradable balloons whenever possible. We also encourage clients to recycle or dispose of balloons responsibly after the event.
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Do you do balloon releases?
No, due to the harm it can potentailly cause we will not do balloon releases.
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Can I meet with you at my event space?
Yes, we do offer on-site consultation is available on select weekdays for an additional fee.
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Do prices include removal of the decor?
No, if you would like us to take down please let us know as additional fees apply.
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How much is delivery? What is included
Delivery starts at $75 min. Delivery charges are based on time of delivery (normal business hours/ after hours), travel distance, site logistics, additional team members and many other factors.
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Return and Refund Policy
Omaha Balloon – Return, Refund & Cancellation Policy
Effective Date: December 14, 2025
Thank you for choosing Omaha Balloon. All balloon décor, arrangements, and services are custom-created for each client and event. Please review the following policy carefully prior to placing your order.
1. All Sales Are Final
All products and services provided by Omaha Balloon are final sale.
Once balloons have been delivered or picked up, no refunds, returns, or exchanges will be issued for any reason. This policy applies to all purchases, including but not limited to:
Balloon bouquets and arrangements
Grab-and-go balloon products
Balloon arches, columns, garlands, and installations
Custom and themed balloon décor
Balloons are perishable and subject to environmental factors such as temperature, handling, and weather. Omaha Balloon cannot guarantee longevity once balloons leave our care.
2. Responsibility After Delivery or Pickup
Omaha Balloon is not responsible for balloons once they have been delivered or picked up. This includes, but is not limited to, damage or loss caused by:
Weather conditions (heat, cold, wind, rain, humidity)
Handling by the client, venue staff, or third parties
Venue restrictions or environmental conditions
Natural balloon deflation or popping
Acceptance of delivery or pickup transfers full responsibility to the client.
3. Deposits & Payment Terms
A deposit is required to secure your event date and begin design planning.
All deposits are non-refundable.
The remaining balance must be paid in full no later than two (2) weeks prior to the event date.
Orders not paid in full by this deadline may be subject to cancellation at Omaha Balloon’s discretion, with the deposit forfeited.
These terms apply to all purchases, regardless of product type or service level.
4. Cancellations & Store Credit
All cancellations must be submitted in writing.
Orders canceled more than two (2) weeks prior to the scheduled event date may be eligible for a store credit equal to the deposit paid, issued at Omaha Balloon’s discretion.
Orders canceled within two (2) weeks of the event date will be reviewed on a case-by-case basis. Refunds are not guaranteed.
Store Credit Terms:
Store credit has no cash value
Store credit is non-transferable
Store credit expires twelve (12) months from the original event date
5. Damage or Issues Upon Delivery
Omaha Balloon takes pride in delivering high-quality décor. Any concerns regarding damaged or incorrect items must be reported immediately upon delivery or pickup.
Photo documentation may be required. Omaha Balloon reserves the right to repair or replace items at its discretion. Once delivery or pickup is complete, no replacements or refunds can be guaranteed.
6. Custom Designs & Color Variations
All balloon designs are custom and created specifically for each event. Minor variations in color, size, or design may occur due to availability, lighting, or production methods and do not qualify for refunds or credits.
7. Acceptance of Policy
By placing an order with Omaha Balloon, the client acknowledges and agrees to this Return, Refund & Cancellation Policy in full.
8. Contact Information
For questions regarding this policy, cancellations, or concerns, please contact:
Omaha Balloon
hello@omahaballoon.com
402-571-8955
